Shipping policy
Shipping Policy
Where We Ship
We currently ship throughout the United States.
At this time, we do not offer international shipping, but we’re always working toward expanding access in a thoughtful way.
Processing Time
Orders are typically processed and packed within 1–3 business days.
During sales, holidays, or product launches, processing may take a little longer, but we’ll always do our best to keep things moving.
Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods & Timing
We ship from California using trusted carriers like USPS, UPS, or FedEx.
Estimated delivery times (after processing):
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Standard Shipping: 3–7 business days
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Expedited Shipping: Available at checkout, timing and cost vary by location
Shipping timelines are estimates and may be affected by carrier delays or weather events beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.
Any free shipping promotions will be clearly noted on the site when available.
Sustainability Note
We ship all orders from California and choose ground shipping whenever possible to reduce carbon impact. We use recyclable and minimal packaging, balancing protection with planet care.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package all the way to your door.
Lost or Delayed Packages
If your package appears delayed or marked as delivered but hasn’t arrived, we recommend waiting 24–48 hours, as carriers sometimes mark deliveries early.
Still no luck? Reach out to us at Friends@bathingculture.com, and we’ll help track things down.
Incorrect Addresses
Please double-check your shipping address at checkout.
Bathing Culture is not responsible for orders shipped to incorrectly entered addresses, but if you catch a mistake quickly, email us and we’ll do our best to help before it ships.
Questions
If you have any questions about shipping, timing, or delivery, email us at Friends@bathingculture.com. We’re a small team, but we care deeply about getting your order to you smoothly.